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ChatSys: This chat is associated with ticket #367247. Please record
this number for use in future inquiries. You are currently in room 'General
'.
Sylvain C: Hello, this is 'Sylvain'. How may I help you?
jckaa703: I did not use my account for a while, I've been told
that it would be a charge about $10 each month for account with no activities,
but I've been charge one time of $10.77 in August 2009, but started from
September to now, I've been charged for around $21 each month , why ???
Sylvain C: When the account is under 2000 USD or equivalent and
there is no activity, the monthly fee is 20 USD
jckaa703: I wonder , there is a small amount of foreign currency n
my account; I belived I have clear it several months ago, and I forgot how to
clear it/settle it, could you tell me once again the procudure??
Sylvain C: You have no fx position, the 206 CAD , 69 JPY and 753
USD are bogus positions that you can manually remove. In the Portfolio section,
right click on one of them and select Adjust Position or Average price
Sylvain C: Enter zeors
Sylvain C: zeros
Sylvain C: Do that for all 3
jckaa703: What is that bogus position ?? Do you mean bonus
position ? And actually where does it come from ??
Sylvain C: Those are old conversions you did in the past
Sylvain C: Still here?
jckaa703: OK! Now my account only got $6.23, and since you do not
accept bank draft or money order from Canada, I would like to transfer some
money from other trading firm to IB; in fact the name of the firm does not in
the list of the firm in transfer fund. how can I do it then ??
Sylvain C: Who's the firm?
Sylvain C: ?
jckaa703: FXCM
Sylvain C: That will not work, transfer your cash from FXCM to your
bank account and then make a cash deposit to IB
jckaa703: It might takes some time, in this case my account
definitely don't have the enough money even for the monthly charges, Can you
freeze my account for several month, cause I may not use it for a while anyway
??
Sylvain C: No
jckaa703: What would happen to my account in this case with no
sufficient fund, besides I will deposit some money in it , but it need some time
to complete ??
Sylvain C: That's ok, the account will go negative until you fund
it again
jckaa703: OK then !Thanks !
:O I has no idea what this is!...its my dad's stuff :/